FAQ

Frequently Asked Questions

Are your toys safe for young children?

Yes. Every Kidivo product is tested to meet US CPSIA and EU EN-71 safety standards. We use non-toxic, water-based finishes and FSC-certified woods.

From what age are your toys recommended?

Recommended ages are listed on each product page. As a general guide, our toys are designed for children aged 3 and up unless noted otherwise.

How do I care for a Kidivo toy?

Wipe clean with a soft cloth and mild soap. Avoid soaking in water and keep away from prolonged direct sunlight to preserve the natural finishes.

Do you offer gift wrapping?

Yes. Choose the gift-wrap option at checkout for a complimentary recyclable wrap and handwritten note.

What is your return policy?

See our Refund Policy. Unused, unopened items can be returned within 30 days.

Can I track my order?

Yes — you will receive a tracking link by email once your order ships.